Assignment week 4

Since this assignment is about complaints and incentives, of which i did my research and i figured that RCN does not do much in the way of after-sales, but we do send an email a week after departure to ask how the guest experienced their stay and if they might like to leave a review. These reviews are reviewed periodically, analyzed for common points, and then evaluated to see if improvements can be made. When checking out, we also ask guests directly about their experiences. We add this feedback to their personal loyalty card so that both we and head office are well aware of any complaints and can better understand the situation. Should guests need assistance with transportation home, for example, we of course offer support for that.

Most complaints about Belledonne seem to be about the relatively small pitches. Also, the food this season was not always of the best quality, partly due to the lack of a manager in the kitchen. At RCN de Jagerstee, on the other hand, the food is excellent, but there most complaints focus on a specific accommodation: the Bungalow 'De Das'. These bungalows are outdated, and guests often find them too expensive or of insufficient quality to be rented. Fortunately, a renovation of these bungalows is planned for next winter. We do have more complaints which I will talk about in the vlog, so stay tuned for that 😊

As for incentives, guests who stay for three nights or more often receive a free bottle of wine and a welcome pack with practical items such as dish soap, matches and other useful supplies. Staff are also regularly ''spoiled'' with things like outings (see, for example, the blog on canoeing) and occasionally free cleaning supplies.