Assignment week 4
Since this assignment is about complaints and incentives, of which i did my research and i figured that RCN does not do much in the way of after-sales, but we do send an email a week after departure to ask how the guest experienced their stay and if they might like to leave a review. These reviews are reviewed periodically, analyzed for common points, and then evaluated to see if improvements can be made. When checking out, we also ask guests directly about their experiences. We add this feedback to their personal loyalty card so that both we and head office are well aware of any complaints and can better understand the situation. Should guests need assistance with transportation home, for example, we of course offer support for that.
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